Use Cases

See how our solution drives efficiency and growth

AI Airport Employee

Guide every passenger. Grow every journey.

One AI Employee across website, mobile, phone and on-site screens to help passenger move faster, ask less, shop more and miss fewer flights.

Real-time flight updates
Smart guidance
Multi-channel support
Personalized assistance
24/7

Passenger Help

180+

Languages Supported

35%

Staff Pressure

28%

Retail Spend

Enterprise grade security & compliance

Flight updated

Gate A12 • Boarding 09:45

RUH DXB
On time

My Trips

2 upcoming

Flight Status

Real-time updates

Airport Map

Navigate easily

My Bookings

View all details

Passenger support

"Where is baggage claim?"

Hi Alex, how can I help you today?

I'm here to make your journey seamless.

AI phone agent

Rebooked missed connection

Resolved

Fast wayfinding

8 min to Gate B18

Personalized for you

Based on your preferences

Airport lounge

Lounge access

Terminal 1 • Near Gate B18

Trusted by leading airports & airlines worldwide
FCB
AFA
Al Othaim Mall
Emirates Flight Catering
NHC
Balady
ABInBev
FCB
AFA
Al Othaim Mall
Emirates Flight Catering
NHC
Balady
ABInBev

Three clear airport outcome.

Keep the page simple. Do not sell every feature at once. Lead with fiar benefites airport teams care about most

Guide passengers

Help travelers get to the right place, faster.

Reduce missed flights

Proactive alerts and real-time support that prevent issues.

Increase spend

Personalized recommendations that drive more value.

Lower service load

Automate routine inquiries and deflect common requests.

From search to boarding

Each section should feel first: one journey moment, one benefit, one clear action.

01

Before arrival

Website and phone apps answer flight, parking, baggage, and arrival questions.

Explore tools
02

At entrance

Onsite AI concierge greets passengers and recommends the fastest next step.

Meet the concierge
03

Inside terminal

Mobile navigation guides passengers to gates, F&B, and services.

Find your way
04

Before boarding

Targeted offers and alerts help passengers shop, dine, and board on time.

View offers

One agent. Four channels

Meet travelers wherever they are with one AI concierge across every touchpoint.

Website Agent

Answers traveler questions before they reach the airport.

  • Flight status
  • Baggage rules
  • Parking & services
  • Special assistance
airport.com
Ask anything "Can I carry a baby stroller?" 10:30 AM
Yes, baby strollers are allowed and can be gate checked free of charge. 10:30 AM
Type your message...

Phone Agent

Natural conversations with live voice assistance.

  • Live voice support
  • Speech recognition
  • Real-time answers
  • Multi-language

AI Concierge

00:45

You

What time does my flight board?

AI Concierge

Your flight to LAX boards at 7:50 AM from gate B27.

Mobile Agent

Instant help in the palm of your hand.

  • Real-time assistance
  • Personalized updates
  • Book services
  • Trip reminders
9:41

Hi, how can I help you?

Ask me anything...

Your upcoming trip

JFK LAX

May 24 · 08:30 AM · On time

Need help with?

Flights
Baggage
Parking
Lounges
Boarding gate changed

Your new gate is B27

Onsite Agent

Interactive help at the airport when travelers need it most.

  • Wayfinding
  • Service info
  • Live assistance
  • Accessibility support

How can I help you?

Find a Flight
Airport Map
Services
Special Assistance

Or ask me anything

Live agent available

Tap to connect

One intelligent agent

Consistent answers across every channel

Unified knowledge

Always up-to-date information

Smart analytics

Insights to improve every journey

Enterprise ready

Secure, reliable, and scalable

AI Employee forAirlines & Airports

Guide passengers, reduce missed calls, and increase spend.

+35%

Satisfaction

+28%

Revenue

-40%

Service Load

Flight Info

DXB RUH ON TIME
10:3013:45

Passenger Support

How can I help you today?10:24 am
I need help with my baggage.10:25 am ✓
Sophia, AI Concierge

Wayfinding

Shopping & Offers

Selected fragrance

20% OFF

Selected Fragrances

Web Mobile Airport Screen CRM

Help passengers move.

Help airports grow

Deploy AI Employees across digital and onsite touchpoints to reduce service pressure, improve passenger satisfaction and unloack commercial revenue.

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