AI Passenger Assistant · Airlines · Airports
AI Passenger Support From Website to Airport.
Support passengers across web, app, and airport with human–like digital avatars reducing support load, improving satisfaction, and increasing direct bookings.
From Booking to Boarding
The Gap
Where Your Airline Loses Passengers
01
Before Booking
Questions go unanswered on your website. Passengers drop off and complete their booking on Expedia or Google Flights you lose the margin.
02
At Peak Demand
Your support teams struggle with rising query volumes during schedule changes, seasonal peaks, and disruptions response times suffer.
03
At the Airport
The onsite experience feels generic and disconnected from your digital channels. Navigation is confusing. Passengers feel unsupported.
04
Across Global Markets
Language and consistency gaps weaken the passenger experience for your most valuable international routes and growing markets.
The Verofax Solution
One AI Avatar. Across Every Passenger Touchpoint.
A single human-like digital avatar supports passengers across web, app, and airport delivering consistent, real-time assistance at every step.
Website & App Support
Human-like digital avatar · 24/7 · 180+ languages
- Instant booking assistance
- Flight, baggage, and policy queries
- Upgrade and service suggestions
- Personalized travel guidance
Airport Experience (Holobox with AI avatar)
Lifelike digital avatar · Terminal · Lounge
- Gate directions and navigation
- Boarding and travel updates
- Lounge and service guidance
- Real-time passenger assistance
70%
Faster response time
180+
Languages supported
24/7
Passenger assistance
20X
Lower acquisition cost
50X
Marketing ROI
The Passenger Journey
From First Search to Boarding Gate.
Discovery
What the avatar does
- Answers route and destination questions
- Recommends relevant flights
- Supports passengers in their language
Outcome for your airline
- Fewer drop-offs to OTAs
- Stronger direct booking intent
- Better first impression
Booking
What the avatar does
- Assists with booking questions
- Explains baggage and fare rules
- Recommends upgrades and add-ons
Outcome for your airline
- Higher direct booking conversion
- Lower OTA dependency
- Higher value per booking
Pre-travel
What the avatar does
- Confirms baggage, check-in, and travel rules
- Shares pre-departure reminders
- Promotes relevant ancillary services
Outcome for your airline
- Lower support volume
- Fewer day of travel disruptions
- Better preflight experience
Airport Arrival
What the avatar does
- Provides gate and terminal guidance
- Supports lounge and service queries
- Shares real-time travel updates
Outcome for your airline
- Faster passenger assistance
- Better airport experience
- More ancillary revenue opportunities
Post - Journey
What the avatar does
- Supports loyalty and reward interactions
- Encourages repeat booking actions
- Captures service insights and feedback
Outcome for your airline
- Stronger passenger retention
- More repeat bookings
- Better visibility across the journey
Leading
Tech Partners
Testimonials
Success in Words
Verofax solution for interactive packaging improved acquisition and engagement during our FIFA World Cup promotion. By turning our products into a direct-to-consumer communication channel we observed higher ROI on promotional marketing and better data-driven decisions.
We are confident that Verofax’s Credit Scoring solution will bring a level of innovation to the banking industry that is both convenient and safe. The sought solution will ultimately simplify money matters for our customers securely, and it will streamline internal operations while providing them with data-backed intelligence, allowing us to deliver an exceptional level of service.
Tracer selected Verofax as a solution provider for its smart traceability and serialization to help retailers’ clear perishables with value offers, direct to shopper, co-funded by suppliers. With Verofax, Tracer can improve on food waste prevention and freshness management solutions to reduce waste by up to 30% in retail.
Ready to Get Started?
Give your passengers instant support across web, app, and airport with human-like digital avatars.
- Live in 60–90 days
- 130+ integrations
- Enterprise-ready
- Proven across 50 markets